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Join the KuMining Product Survey & Share 1000 USDT in Rewards!
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Dear KuMining User,
Thank you for supporting our cloud mining products! To provide our user with better user experience, we invite you to spend 5 minutes on the KuMining survey. We value your honest feedback on the usage and functionality of our products. Your insights are crucial and will help us continuously improve, so we can offer you even better service.
Event Details:
1. Event Rewards:
Randomly select 200 users to share a total of 1,000 USDT worth of hashrate fee deduction coupons.
2.Event Period:
From 14:00 on April 3, 2026 to 14:00 on April 10, 2026 (UTC).
3. Reward Distribution:
Rewards will be distributed within 7 working days after the event ends.
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Please enter your account UID:
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1. What features do you mainly use on the KuCoin platform?
[Choose at most 3 items]
A. Cloud Mining
B. Financial products (such as Earn, staking)
C. Collateralized lending
D. Spot trading
E. Margin / Futures
F. Airdrops / campaigns
G. Other
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2. Have you purchased our Cloud Mining products or used trial vouchers to experience them?
A. Purchased
B. Not purchased, but have used trial vouchers
C. Neither
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3. Have you activated a Mining Account?
(Description: A Mining Account is a required account to participate in KuMining Cloud Mining. It is used to prepay electricity fees, view returns, etc.)
A. Yes, I have activated
B. No, not yet
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4. What were your main reasons for initially choosing Cloud Mining products?
[Please select 2
-
3 item]
A. Optimistic about the long-term value of mined tokens
B. Curious and wanted to try mining
C.Pursue stable passive income in crypto terms, hoping to obtain stable daily mining output (and its equivalent returns)
D. One-click participation without the hassle of purchasing, hosting, or maintaining mining machines
E. Easy to operate, convenient and effortless
F. As a way of diversified asset allocation
G. Other (please specify):
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5. In your opinion, which type of product is Cloud Mining closer to?
A. Financial product (similar to Earn)
B. Investment product (high risk, high return)
C. Mining participation (participating in blockchain ecosystem)
D. Trading tool (arbitrage / cycle trading)
E. For entertainment / trial
F. Not sure
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6. What factors do you think mainly affect Cloud Mining returns?
[Please select 2
-
3 item]
A. Token price fluctuations
B. Changes in mining difficulty
C. Electricity fee cost
D. Contract price
E. Platform subsidies / campaigns
F. Not sure
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7. What are the main reasons you have not purchased Cloud Mining?
[Please select 1
-
3 item]
A. Do not understand the return mechanism
B. Concerned about losses
C. Price is too high
D. Not sure whether it is safe
E. Operation is complicated
F. Prefer to buy crypto directly
G. Other:
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8. If you have not purchased, what is the approximate total investment amount you plan for Cloud Mining in the future?
A. Below 100 USDT
B. 100 – 1000 USDT
C. 1000 – 5000 USDT
D. 5000 – 10000 USDT
E. Above 10000 USDT
F. No purchase plan
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9. What proportion of your total investable assets do you plan to allocate to Cloud Mining products?
A. Below 5%
B. 5% – 15%
C. 16% – 30%
D. Above 30%
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10. Based on your initial experience, how well do you understand KuMining Cloud Mining products?
A. Very clear and easy to understand: I fully understand how funds are invested, how hashrate operates, and how mining output is generated
B. Generally clear: I understand the core process, but am not sure about some details (such as how electricity fees are calculated, the source of hashrate)
C. Not familiar with the concept, but still operable: I am not familiar with the concept of “Cloud Mining”, but I can follow the product guidance to complete purchases
D. Complex and difficult to understand: Even if I want to understand, I find the rules, interface, or process too complex
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11. Looking back at the entire process from registration to the first successful purchase, in which steps did you encounter difficulties or inconvenience?
[Choose
all
items and sort them]
A. Registration / login or KYC
B. Deposit and payment (slow arrival or failure)
C. Choosing purchase mode (Simple mode vs. Professional mode, unclear differences or do not know how to choose)
D. Filling in purchase information (inputting budget/hashrate, chooseing duration, unclear operation or options not understood)
E. Order / confirmation page (unclear that only the hashrate fee needs to be paid first, with electricity fees paid separately later)
F. Electricity fee prepayment and payment (unclear how to operate or process is complex)
G. Voucher usage (unclear how to use trial vouchers/discount vouchers, or the process is not smooth)
H. Interface interaction and guidance (e.g., lack of instructions, no guidance in empty states, not knowing what to do next)
I. Viewing daily returns (path is too deep, not intuitive)
J. Withdrawal process is complicated
K. Cannot find customer support or help documents
L. The whole process was smooth, no inconvenience
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12. If you stayed on the order page but did not complete payment, what were the main reasons?
[Choose at least 2 items]
A. Contract price is too high
B. Still have concerns about platform security
C. Payment method is inconvenient
D. Cannot calculate whether I can make a profit
E. Do not understand electricity fee payment (thought it needs to be paid in full at once, or unclear how to pay later)
F. Concerns about the model of “pay hashrate fee first, electricity fees later” (worried about inconvenience or funds being occupied)
G. Concerns about the security of funds in the Mining Account or transparency of fee deduction
H. Minimum hashrate purchase amount is too high
I. No funds for now
J. Other (please specify):
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13. Have you noticed that our Cloud Mining sales model has changed from “batch sales by period” to “always-on sales” (i.e., available for purchase anytime when inventory is available, no fixed sales periods)?
A. Yes, I have noticed
B. No, I have not noticed
C. Not sure / did not pay attention
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14. Compared with the previous “batch sales” (fixed-time sales), which sales model do you prefer?
A. Always-on sales (can purchase anytime, more flexible)
B. Scheduled or periodic sales (fixed time windows, stronger sense of urgency)
C. Both are fine, no clear preference
D. Not sure / have not compared
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15. Are you aware of and have you tried using the “Mining Account” feature?
(Description: The Mining Account is an independent fund account used to prepay electricity fees. The system deducts electricity fees daily. Insufficient balance may affect mining output.)
A. Aware and have used
B. Aware, but not used
C. Heard of it, but not clear how to use it
D. Completely unaware
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16. Which electricity fee payment method do you personally prefer?
A. One-time full payment (pay all electricity fees at once when purchasing, more convenient but occupies funds)
B. Prepay to the mining account (prepay as needed; the system deducts daily; more flexible; and prepaid electricity fees credited to the mining account can participate in Hold to Earn)
C. Both are acceptable, depending on the situation
D. No clear preference
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17. When using the Mining Account to prepay electricity fees, have you encountered the following issues?
[Checkboxes]
A. The process of depositing to the Mining Account is not smooth
B. Electricity fee deduction details are not clear (do not know how much is deducted daily)
C. No timely reminder when balance is insufficient
D. It is inconvenient to top up electricity fees
E. Concerns about the security of funds in the Mining Account
F. No issues encountered
G. Have not used this feature
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18. Have you used the “Auto Transfer” feature?
(Description: When enabled, if the Mining Account balance is insufficient, the system will automatically transfer USDT from your other accounts to top up electricity fees.)
A. Yes, I have enabled and used it
B. Aware of this feature, but not enabled
C. Not aware of this feature
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19. Are you aware of the “7-day grace period” after electricity fee shortage?
(Description: When insufficient electricity fees cause mining output to be frozen, you have 7 days to top up. After replenishment, the frozen output will be restored.)
A. Fully understand
B. Have heard of it, but not clear about the rules
C. Completely unaware
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20. When purchasing Cloud Mining products, which purchase mode do you usually choose?
A. Simple Mode
B. Professional Mode
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21. What is the main reason you choose Simple Mode?
A. It meets my needs, no need for more complex settings
B. Did not notice there is a Professional Mode
C. Know there is a Professional Mode, but switching feels troublesome
D. Not sure about the difference between the two, so chose the default
E. Other (please specify):
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22. Under “Simple Mode”, we currently provide recommended durations of 7 days, 14 days, and 30 days. Do you have demand for longer durations?
A. Yes, I would like a 60-day option
B. Yes, I would like a 90-day option
C. Yes, I would like 180 days or longer
D. No, 30 days or below already meets my needs
E. Not sure / have not considered
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23. Have you used the in-product onboarding guide, FAQ, or tutorial modules?
A. Frequently use
B. Only use when encountering problems
C. Aware, but never used
D. Did not notice these modules
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24. Which areas of product education content do you think need the most improvement?
[Choose at most 3 items]
A. Basic principles of Bitcoin mining
B. Explanation of hashrate authenticity and transparency
C. Risk analysis and market trends of Cloud Mining
D. Mining return simulation tools (input parameters to estimate mining output and equivalent returns / payback period)
E. How to choose purchase plans and optimize returns based on personal goals (e.g., how to choose different durations/hashrate, how to estimate output, how to hedge against price fluctuation risks, etc.)
F. Learn & Earn activities to learn new features and get rewards (e.g., learn Mining Account operations, electricity fee rules, differences between two modes, etc., and receive rewards after completion)
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25. When choosing hashrate contracts, what are the key factors that influence your decision?
A. The total contract price matches my budget
B. Estimated daily/annualized return rate
C. Contract duration
D. Minimum purchase threshold
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26. What new features or services would you most like us to add or optimize in the future?
[Please select 3
-
5 item]
A. Hashrate trading marketplace (transfer contracts before expiration)
B. Collateralized lending (borrow funds with collateral)
C. Automatic reinvestment of earnings (compound growth)
D. Dollar-cost averaging (DCA) feature (automatically reinvesting based on the user’s set price range and budget)
E. Real-time mining machine monitoring (view the status of allocated machines)
F. Support for multi-asset mining (e.g., ZEC, KAS)
G. Enjoy airdrops of other small-cap tokens on the platform
H. Cloud Mining financial products (flexible/fixed-term products based on mining returns)
I. Optimization of Mining Account and electricity fee management functions (e.g., strong reminders on electricity fee page, auto transfer optimization, electricity fee detail reports, prepaid electricity fee discounts, etc.)
J. Other (please specify):
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27. If you have already purchased Cloud Mining products, which exit method is most important to you?
A. Can sell/transfer at any time
B. Can terminate early (even with losses)
C. Automatically ends, no need to exit midway
D. Do not care about exit method
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28. Do you have experience using other Cloud Mining platforms?
A. Yes, currently using
B. Yes, but have stopped using
C. No, only used your product
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29. What other Cloud Mining platforms have you used?
（3 to 200 words）
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30. What do you think is the biggest problem with KuMining? Or do you have any other suggestions?
（3 to 200 words）
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